Of September 11th, Business, and Team Building... Keeping What We Do in Perspective

It's September 10th and there I am again, drivingplaced under old glory on the overpasses. My
North on the New Jersey Turnpike towardsfavorite one reads America, Diverse and Free. I think
Kenilworth (this time). This is the first day of eightabout how important it is for everyone to constantly
over the next three weeks at a company in thisremember that. America really is a Team, made up
town off exit 11 and up the Garden State Parkway,of all kinds of people. That's one of the things that
interspersed with a couple days in Maryland, two inmakes us so strong and makes so many people
Connecticut and one in Manhattan. Three weeks ofoutside and inside our country so envious.The seminar
constantly being on the go, being busy conductingthe next day brings those points to fore. What
seminars and consulting.Team Building is the topic forbetter example of Team Building? Instantaneously
this day, with four more to follow. How to buildwe've become a Team. Things go well under the
effective and efficient teams, communicate better,circumstances that day and the next. The American
know your and your team members' strengths andTeam Building has even spread to the Garden State
weaknesses, delegate, motivate and of course haveParkway on the 13th where motorists have pulled
some fun along the way.What a great group of folksover, gotten out of their cars and stand next to their
they are, a dozen in the morning class and the samevehicles holding candles. It continues for miles. I leave
for the afternoon session. I leave at around 5:30 toNorth Jersey after more Team Building Sessions on
head home to Philly. On the road I'm mentally figuringthe 14th.The next week the haze remains to some
out how much time I have to eat, make my calls,degree. More Kenilworth Monday and Tuesday. I
spend some time with my son maybe talking, justmust say I really like the people I'm working with.
relaxing and or watching sports before going off toThey seem to realize their team building needs quite
sleep. Tomorrow is a special day. September 11th andclearly and are already using some of the techniques
I'm to meet my clients Paul and Lynn in Trenton atto bring about change.Thursday and Friday I'm in
7:30 A.M. to catch the train to Manhattan.Maryland. Thursday night I go to sleep around 10:30.
We have a day of meetings scheduled and aThe workshop I'm doing starts early. Somehow I hit
"surprise" Birthday Party in the evening.The party'sthe pillow and I'm out, sound asleep until a blast
for me, Paul had arranged it and even called peoplewakes me up at who knows what time. I jump out
on his speakerphone while I was in his office to sayof bed open the curtain look outside to hear sirens
"Are you coming to Dan's surprise party on theand see flashes of light. My hand reaches for the
11th?" And we'd all laugh. September 11th is myremote, I turn on the TV to see what has happened
Birthday. I can't calculate how many times I've toldand there's no signal. How my reference points have
people, "Do you know how much money I had tochanged. Two weeks before I would have known it
spend to get my birthday on all those Police Cars!was thunder and lightening, now I'm not sure if it's
911....it wasn't easy"?Paul calls late and leaves me aanother attack. I figure if it is they'll come and get
message. "There's a change of plans, we're gonname, if not I might as well make an attempt at more
take the eight twenty-five (or the train around thatsleep.At the Seminar I ask how many folks heard the
time)". I call him. I don't think he's feeling too well,thunder and how many of them thought that it was
maybe he wants to get a few extra minutes ofanother attack. More than half the hands go up. Most
sleep in the A.M. "Check in with me in the morning" heof the rest slept through the noise.The next week
says. Five forty is my call into Paul. "Dan I think wetakes me back up to North Jersey again and
can take the 10:35, I just wanna lay in bed for a bit,Connecticut. The drive to Connecticut is strange. I
but we're definitely going, see you at the station".Soleave Philly a little after 5:00 PM. I get on the Jersey
I eat my breakfast, take my shower and get all myTurnpike and take exit 13 Elizabeth.In order to
"stuff" in order.Now it's a few minutes after nine andcircumvent Manhattan I go through Staten Island,
the phone rings, it's my friend. He asks if I'm stillBrooklyn, Queens and the Bronx on route 278. It
going to Manhattan. I give him an affirmative and hegives me an incredible view of the Manhattan skyline.
says, "Oh no you're not, turn on the TV".I press theIt's so beautiful and majestic. I have time. The
on button and there it is. I'm numb, frozen, inBattery Tunnel is closed. Traffic backs up and I look
disbelief. Can this really be happening? I attempt toat the City while listening to NPR on my radio. Then I
think, but disorganization gets thrown into the mix.see it. The smoke is still there. The haze remains, not
Sometimes I'm fully cognizant of what I'm doing andjust in my thoughts but in the skyline. Those buildings
other times I have to think and rethink to make surethat I ALWAYS looked for, the ones that signified
that I'm comprehending even the "normal" thingsthat I was close to my destination were gone. All I
away from the commentary and pictures oncould see were those other buildings, ones that have
CNN.The calls go out, to my son, Paul, other familybecome familiar to me only through TV, the ones
members and friends to see if everyone's ok. And towith the greenish domes that formerly were
tell them that I didn't go.I speak with Anne Mariedwarfed by their neighbors, Tower One and Tower
who works in Manhattan. She was supposed toTwo.On my way home to Philly I thought about
attend the dinner party. She tells me that a mutualbusiness and how those two towers had, to some
friend, who she works with, had just dropped off adegree, symbolized the motors of commerce and
package to his roommate on the 102nd floor ofhow their demise had slowed it down. I counted a
Tower One, taken the elevator down and reachedscant eleven airplanes from central Connecticut to
the lobby when the plane hit. He's fine but he doesn'tNew York City. Eleven. How unreal.
know where his roommate is.The party, theThen I realized that those eleven planes were more
meetings, the business seems oddly meaningless andthan I had seen in the sky in quite some time.
meaningful at the same time. How nice it would be toWe'll make it I thought. A little more cautiously on
have the party, sit in a meeting and do the businessone hand and a lot more determined on the other
of business. And how absurd it all seems at this timebut we'll make it.Connecticut, Maryland and North
of tragedy.The day passes painfully, my birthday willJersey are, for now, behind me.Three weeks of life
mean something so different to me and everyone(and counting) filled with extreme emotions and the
else from here on out.I try to call the Red Cross toeveryday chores we may treasure somewhat
give blood but all the lines are busy. Finally I getdifferently.It may be me but I get the feeling that
through and they tell me that there's a blood drivepeople are driving differently since the eleventh, I
being held in Flourtown (my Flourtown) tomorrowwould even say more courteous. We seem to be a
starting at 2:00. No appointments will be taken.Thebit more grounded. Is it that we've been hugging our
12th is more of the same, everything to do withkids more often, understanding each others'
business is cancelled and who would want to dostrengths and weaknesses with more tolerance,
anything anyway. I wonder about my friends in NYCperhaps even putting our priorities in order.What does
and in North Jersey and hope everyone is ok.I walkthis mean for business?I hope it means a richer,
down the block and there, a few houses away is aslower more invigorating business climate. One that
makeshift shrine on the steps of a neighbor. Five orappreciates everyone and everything that makes our
six candles and two photos, one of the photos is onbusinesses work. It may mean that we have to look
a piece paper that looked so much like the photosaround at the folks we work with and tell them how
I've begun to see on TV, held by distraught relativesmuch we enjoy seeing them each day, yeah, even
and friends. Missing 102nd floor, Tower One (thethose who used to annoy us. And perhaps it would
same tower and floor of my friend's roommate),help to smile at the people who pass us by each day,
followed by his name and the picture of a mansay thanks to all of those who clean our streets, pick
smiling. How sad. What do you do? Or Think? Orup our trash, deliver our mail, put out our fires,
say? My mind still shifts between thinking straight andprotect our safety, check us out at the supermarket
the haze that so many people continue to sayand sit in the offices and cubicles around us.Maybe it
appears from time to time in their thoughts.I get toreally is time to put our business lives in perspective.
the blood drive at 1:50 P.M. there are about fortyHave more fun. Treat people with added respect.
people waiting. And the line continues to get longer.Continue the capitalist pursuit with a little smile.Maybe
The day proceeds, I wait, and the realization hits meit's time to think about this amazing Team we've built
that I have to go back up to North Jersey the nextand be thankful.Dan Goldberg, MBA, is President of
morning. At 7:25 P.M. I've been thanked, my bloodDan Goldberg Consulting L.L.C. a training, coaching and
has been given and I head home. The Team Buildingbusiness development firm located in the Philadelphia,
Seminar Series is to continue in the morning.TeamPA area. He is the founder and former owner of "For
Building has come to America in a manner thatEyes" the highly successful international optical
theory, academic exercises or lecture can onlycompany and an internationally recognized keynote
reinforce in a seminar. We've illustrated it by ourspeaker. Dan is the author of the book "Stand Back
actions. The firefighters, police officers, emergencyA Second, Just don't fall off the edge," and of "The
workers, and "civilians" have reacted in a way thatSix Steps To Solid Sales Success" and "The Seven
shows the best in people.Everyone is helping andElements Of Successful Management" programs. He is
supporting, giving money and or blood, sendingExecutive-In-Residence at Kutztown University and
supplies, performing tasks that must be done in orderhas been the subject of stories in Newsweek,
to make things move somewhat smoothly in whatBusiness Week, Playboy, Successful Business,
otherwise would be a totally chaotic situation. AndInvestor's Business Daily, major newspapers in New
we do it. From psychological help to just talking withYork, Philadelphia, Washington, D.C., Boston, Baltimore,
each other. We somehow realize that we need oneMiami, San Francisco, Oakland, St. Louis, Chicago, Los
another.Then there are the flags. More than I've everAngeles and many other national and local publications.
seen. I wonder how many are displayed out ofIn addition, Dan has appeared on Good Morning
respect, how many out of real patriotism and howAmerica and other national and local television and
many out of jingoism. I hope the former two far outradio programs.
weight the third. I glance up to read the sayings