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Of September 11th, Business, and Team Building... Keeping What We Do in Perspective

It's September 10th and there I am again,overpasses. My favorite one reads America,
driving North on the New Jersey TurnpikeDiverse and Free. I think about how important
towards Kenilworth (this time). This is theit is for everyone to constantly remember
first day of eight over the next three weeksthat. America really is a Team, made up of
at a company in this town off exit 11 and upall kinds of people. That's one of the things
the Garden State Parkway, interspersed with athat makes us so strong and makes so many
couple days in Maryland, two in Connecticutpeople outside and inside our country so
and one in Manhattan. Three weeks ofenvious.The seminar the next day brings those
constantly being on the go, being busypoints to fore. What better example of Team
conducting seminars and consulting.TeamBuilding? Instantaneously we've become a
Building is the topic for this day, with fourTeam. Things go well under the circumstances
more to follow. How to build effective andthat day and the next. The American Team
efficient teams, communicate better, knowBuilding has even spread to the Garden State
your and your team members' strengths andParkway on the 13th where motorists have
weaknesses, delegate, motivate and of coursepulled over, gotten out of their cars and
have some fun along the way.What a greatstand next to their vehicles holding candles.
group of folks they are, a dozen in theIt continues for miles. I leave North Jersey
morning class and the same for the afternoonafter more Team Building Sessions on the
session. I leave at around 5:30 to head home14th.The next week the haze remains to some
to Philly. On the road I'm mentally figuringdegree. More Kenilworth Monday and Tuesday. I
out how much time I have to eat, make mymust say I really like the people I'm working
calls, spend some time with my son maybewith. They seem to realize their team
talking, just relaxing and or watching sportsbuilding needs quite clearly and are already
before going off to sleep. Tomorrow is ausing some of the techniques to bring about
special day. September 11th and I'm to meetchange.Thursday and Friday I'm in Maryland.
my clients Paul and Lynn in Trenton at 7:30Thursday night I go to sleep around 10:30.
A.M.  to  catch  the  train  to  Manhattan.The workshop I'm doing starts early. Somehow
I hit the pillow and I'm out, sound asleep
We have a day of meetings scheduled and auntil a blast wakes me up at who knows what
"surprise" Birthday Party in the evening.Thetime. I jump out of bed open the curtain look
party's for me, Paul had arranged it and evenoutside to hear sirens and see flashes of
called people on his speakerphone while I waslight. My hand reaches for the remote, I turn
in his office to say "Are you coming to Dan'son the TV to see what has happened and
surprise party on the 11th?" And we'd allthere's no signal. How my reference points
laugh. September 11th is my Birthday. I can'thave changed. Two weeks before I would have
calculate how many times I've told people,known it was thunder and lightening, now I'm
"Do you know how much money I had to spend tonot sure if it's another attack. I figure if
get my birthday on all those Police Cars!it is they'll come and get me, if not I might
911....it wasn't easy"?Paul calls late andas well make an attempt at more sleep.At the
leaves me a message. "There's a change ofSeminar I ask how many folks heard the
plans, we're gonna take the eight twenty-fivethunder and how many of them thought that it
(or the train around that time)". I call him.was another attack. More than half the hands
I don't think he's feeling too well, maybe hego up. Most of the rest slept through the
wants to get a few extra minutes of sleep innoise.The next week takes me back up to North
the A.M. "Check in with me in the morning" heJersey again and Connecticut. The drive to
says. Five forty is my call into Paul. "Dan IConnecticut is strange. I leave Philly a
think we can take the 10:35, I just wanna laylittle after 5:00 PM. I get on the Jersey
in bed for a bit, but we're definitely going,Turnpike and take exit 13 Elizabeth.In order
see you at the station".So I eat myto circumvent Manhattan I go through Staten
breakfast, take my shower and get all myIsland, Brooklyn, Queens and the Bronx on
"stuff" in order.Now it's a few minutes afterroute 278. It gives me an incredible view of
nine and the phone rings, it's my friend. Hethe Manhattan skyline. It's so beautiful and
asks if I'm still going to Manhattan. I givemajestic. I have time. The Battery Tunnel is
him an affirmative and he says, "Oh no you'reclosed. Traffic backs up and I look at the
not, turn on the TV".I press the on buttonCity while listening to NPR on my radio. Then
and there it is. I'm numb, frozen, inI see it. The smoke is still there. The haze
disbelief. Can this really be happening? Iremains, not just in my thoughts but in the
attempt to think, but disorganization getsskyline. Those buildings that I ALWAYS looked
thrown into the mix. Sometimes I'm fullyfor, the ones that signified that I was close
cognizant of what I'm doing and other times Ito my destination were gone. All I could see
have to think and rethink to make sure thatwere those other buildings, ones that have
I'm comprehending even the "normal" thingsbecome familiar to me only through TV, the
away from the commentary and pictures onones with the greenish domes that formerly
CNN.The calls go out, to my son, Paul, otherwere dwarfed by their neighbors, Tower One
family members and friends to see ifand Tower Two.On my way home to Philly I
everyone's ok. And to tell them that I didn'tthought about business and how those two
go.I speak with Anne Marie who works intowers had, to some degree, symbolized the
Manhattan. She was supposed to attend themotors of commerce and how their demise had
dinner party. She tells me that a mutualslowed it down. I counted a scant eleven
friend, who she works with, had just droppedairplanes from central Connecticut to New
off a package to his roommate on the 102ndYork  City.  Eleven.  How  unreal.
floor of Tower One, taken the elevator down
and reached the lobby when the plane hit.Then I realized that those eleven planes
He's fine but he doesn't know where hiswere more than I had seen in the sky in quite
roommate is.The party, the meetings, thesome  time.
business seems oddly meaningless and
meaningful at the same time. How nice itWe'll make it I thought. A little more
would be to have the party, sit in a meetingcautiously on one hand and a lot more
and do the business of business. And howdetermined on the other but we'll make
absurd it all seems at this time ofit.Connecticut, Maryland and North Jersey
tragedy.The day passes painfully, my birthdayare, for now, behind me.Three weeks of life
will mean something so different to me and(and counting) filled with extreme emotions
everyone else from here on out.I try to calland the everyday chores we may treasure
the Red Cross to give blood but all the linessomewhat differently.It may be me but I get
are busy. Finally I get through and they tellthe feeling that people are driving
me that there's a blood drive being held indifferently since the eleventh, I would even
Flourtown (my Flourtown) tomorrow starting atsay more courteous. We seem to be a bit more
2:00. No appointments will be taken.The 12thgrounded. Is it that we've been hugging our
is more of the same, everything to do withkids more often, understanding each others'
business is cancelled and who would want tostrengths and weaknesses with more tolerance,
do anything anyway. I wonder about my friendsperhaps even putting our priorities in
in NYC and in North Jersey and hope everyoneorder.What does this mean for business?I hope
is ok.I walk down the block and there, a fewit means a richer, slower more invigorating
houses away is a makeshift shrine on thebusiness climate. One that appreciates
steps of a neighbor. Five or six candles andeveryone and everything that makes our
two photos, one of the photos is on a piecebusinesses work. It may mean that we have to
paper that looked so much like the photoslook around at the folks we work with and
I've begun to see on TV, held by distraughttell them how much we enjoy seeing them each
relatives and friends. Missing 102nd floor,day, yeah, even those who used to annoy us.
Tower One (the same tower and floor of myAnd perhaps it would help to smile at the
friend's roommate), followed by his name andpeople who pass us by each day, say thanks to
the picture of a man smiling. How sad. Whatall of those who clean our streets, pick up
do you do? Or Think? Or say? My mind stillour trash, deliver our mail, put out our
shifts between thinking straight and the hazefires, protect our safety, check us out at
that so many people continue to say appearsthe supermarket and sit in the offices and
from time to time in their thoughts.I get tocubicles around us.Maybe it really is time to
the blood drive at 1:50 P.M. there are aboutput our business lives in perspective. Have
forty people waiting. And the line continuesmore fun. Treat people with added respect.
to get longer. The day proceeds, I wait, andContinue the capitalist pursuit with a little
the realization hits me that I have to gosmile.Maybe it's time to think about this
back up to North Jersey the next morning. Atamazing Team we've built and be thankful.Dan
7:25 P.M. I've been thanked, my blood hasGoldberg, MBA, is President of Dan Goldberg
been given and I head home. The Team BuildingConsulting L.L.C. a training, coaching and
Seminar Series is to continue in thebusiness development firm located in the
morning.Team Building has come to America inPhiladelphia, PA area. He is the founder and
a manner that theory, academic exercises orformer owner of "For Eyes" the highly
lecture can only reinforce in a seminar.successful international optical company and
We've illustrated it by our actions. Thean internationally recognized keynote
firefighters, police officers, emergencyspeaker. Dan is the author of the book "Stand
workers, and "civilians" have reacted in aBack A Second, Just don't fall off the edge,"
way that shows the best in people.Everyone isand of "The Six Steps To Solid Sales Success"
helping and supporting, giving money and orand "The Seven Elements Of Successful
blood, sending supplies, performing tasksManagement" programs. He is
that must be done in order to make thingsExecutive-In-Residence at Kutztown University
move somewhat smoothly in what otherwiseand has been the subject of stories in
would be a totally chaotic situation. And weNewsweek, Business Week, Playboy, Successful
do it. From psychological help to justBusiness, Investor's Business Daily, major
talking with each other. We somehow realizenewspapers in New York, Philadelphia,
that we need one another.Then there are theWashington, D.C., Boston, Baltimore, Miami,
flags. More than I've ever seen. I wonder howSan Francisco, Oakland, St. Louis, Chicago,
many are displayed out of respect, how manyLos Angeles and many other national and local
out of real patriotism and how many out ofpublications. In addition, Dan has appeared
jingoism. I hope the former two far outon Good Morning America and other national
weight the third. I glance up to read theand local television and radio programs.
sayings placed under old glory on the



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